When CX is siloed, churn becomes a mystery. When it’s shared—with clear roles, metrics, and alignment—it becomes your greatest competitive edge. This post shows how to build that system.

90% of churn starts here—and most teams miss the moment. The clearest churn signal in Customer Success is missed milestones—and most...

Don’t wait for churn to show up on your dashboard. Prevent it before it starts—with systems, signals, and early action. Why Churn...

Most companies miss expansion opportunities they’ve already earned—simply because they’re not tracking the right signals. This post breaks down how to turn milestone-based adoption into natural, scalable expansion using behavior signals, AI insights, and trigger-based playbooks.

Most teams monitor retention—few design for it. This post breaks down how to move from passive dashboard-watching to a proactive customer retention strategy built on systems, milestones, and behavior-based playbooks.